Privacy Policy

At Collective Learning we are committed to maintaining the trust and confidence of our customers. Whether you are booking courses, subscribing to our email list, or using our website, here is where you will find information about how we protect your privacy and keep your information secure.

BOOKINGS – Courses and Events
During the booking process we legitimately collect the following data: the name of the person making the booking; delegates name(s); school address/phone number and email address. We require this information to confirm and remind you about your bookings; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you’re happy and satisfied.

For the residential conferences and visits that we organise we may require additional information such as dietary requirements (for the venues) or emergency contact details (if travelling further afield) . Please be reassured that we only pass on details that are absolutely necessary for your safety and well being. This information is stored in our secure cloud storage and deleted once it is no-longer required.

MAILING LIST
You will have an opportunity to join our consent based emailing list:

during the booking process
by completing a feedback form after courses

We use this list to keep our customers informed of our upcoming courses. We may also from time to time send you information about other education related events and resources that we think may be of genuine interest to you. We don’t share our email list with other organisations or businesses.

You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us unsubscribe@collectivelearning.co.uk.

WEBSITE
The use of cookies is standard practice for all websites.
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to improve the functionality of websites and to remember your preferences.

For more information about cookies, including how they are used and how to disable them please visit our website www.collectivelearning.co.uk/cookie-use/

During the online booking process schools have the opportunity to create an account. The booking patterns from this data we use to inform our in-house marketing. We do not pass on inferred data of this nature to any other body

When someone visits collectivelearning.co.uk we use a third party service, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Collective learning’s website and social media feeds sometimes contain links to other websites relevant to the field. Once you have navigated away from our own site, our privacy policy will no longer be in effect. We advise that you check the privacy policy of the site you have landed on, before disclosing any personal information.

PAYMENTS
Our courses are normally invoiced before the event, and paid for by schools via BACS direct to our bank account or cheque. The information held by us in relation to invoicing and payments is held securely online.

Occasionally individuals may wish to purchase resources from our marketing stands at shows, for which we use an iZettel card reader to process payment electronically, an optional receipt is then emailed or texted to you. The excerpt below is what iZettle says about this:-

How iZettle processes contact details of cardholders
When buying something from a seller who uses iZettle, you can choose to have a receipt sent to you via email or text message.
If you provide your email address or mobile number, iZettle will remember your details for the next time you buy something from a seller using iZettle, using the same payment card. This is regardless of s whether you’ve previously bought something from this seller or not.
This means that your email address or mobile number will be pre-filled in the receipt view for your convenience the next time you buy something from a seller who uses iZettle.
iZettle AB, reg. no. 556806-0734, is responsible for this processing of personal data and will only use your email address or mobile number to send receipts to you. iZettle will not use your contact details for any other purpose, and will not share them with anyone else, without obtaining your consent first.
If you want us to rectify, update or remove your contact details, please get in touch with us at help.uk@izettle.com.
Should you wish to know more about iZettle’s privacy policy please follow the link: https://www.izettle.com/gb/privacy-policy
DATA STORAGE
All of our company data is stored online in secure storage which conforms to EU Data Protection Regulation. No personal data is stored offline.

QUERIES
You are entitled to view, amend or delete the information that we hold. Please email your request to colette.pitts@collectivelearning.co.uk.

Our Privacy Policy is regularly reviewed and updated Last review 30/11/18